- In-N-Out Owner Lynsey Snyder is revealing new details about the chain in a book scheduled for release in October.
- One of the secrets to success is paying wages above industry standards. “Yes, we pay well,” she wrote.
The average UPS driver could earn up to $170,000 under a new contract, which is very difficult in the world of technology. But you don't have to get behind the wheel or learn how to code to make more money at In-N-Out Burger.
According to a new book written by In-N-Out owner Lynsey Snyder, the average annual salary for managers at the famous fast-food chain is more than $180,000, including store profit sharing. That's well above industry standards, with restaurant food managers earning an average annual wage of $63,820, according to the Bureau of Labor Statistics. At Chipotle, the average compensation for a general manager is about $100,000.
“Yes, we pay well,” Snyder said in his book, “The Ins-N-Outs of In-N-Out Burger: The Inside Story of California's First Drive-Through and How it Became a Beloved Culture Icon.” ” he wrote in “
The book's October release coincides with the Southern California burger joint's 75th birthday. Insider received a copy of the 208-page book, in which the billionaire hamburger heiress explains how her grandparents, Harry and Esther Snyder, built the business into one of America's largest businesses. He reveals how he has built it into one of the most beloved and respected fast food chains.
One of the secrets to In-N-Out's success is that they pay top wages to their employees, from the burger flippers to the managers.
“Offering the highest wages in the industry is one way we attract the best talent to care for our customers,” Snyder writes in his book.
Harry Snyder believed that investing in people creates loyalty. Lynsey Snyder said that in the early days of the business, her grandfather loaned one of his employees $600 to buy a car so his father didn't have to pick him up for late-night shifts. Mentioned.
“He knew that to develop loyal helpers, he needed to give them promotions, give them more responsibility, and give them more compensation,” Snyder wrote. “He wanted his young workers to not only be able to afford cars, but to be able to buy homes, get married and start families.”
But Harry Snyder was a stickler for quality control and training: He didn't just hire just anyone to run the store.
To become an In-N-Out manager, you must study all the roles required to run a restaurant.
In her book, Lynsey Snyder explains how employees are compensated, from entry-level cashiers to managers making six-figure salaries.
Entry-level employees are taught how to interact with customers with a “smile and genuine friendliness.” You'll also learn how to accurately pick up your order at the counter or drive-thru.
Next is the handling of agricultural products. Employees learn to core and slice tomatoes, peel and dice potatoes, hand-cut leaf lettuce, and chop onions. They will then be trained to serve customers in the dining room.
“Each role comes with its own pay increases and job levels,” Snyder wrote.
Once employees master these early tasks, they can “trust our burgers,” Lynsi Snyder wrote. She points out that “flipping burgers” is a “huge accomplishment” at In-N-Out, not something someone compromises on when another job doesn't work out.
“When you flip burgers at In-N-Out, you're sitting in the captain's chair. You're steering the ship,” she wrote. “It's not an easy job to make every burger perfect.”
The average store manager has been with the company for over 15 years. In-N-Out supports its employees through leadership training, Snyder wrote. In-N-Out espouses a “slow growth” philosophy.
“Long ago, we decided that we would only grow as fast as we could develop quality leaders,” she wrote. “Strategically, this means that all operational leaders have been doing exactly the same job as the employees they lead…They have earned their roles.”
With nearly 400 locations across the United States, In-N-Out has remained privately owned and family-owned since the Snyder family founded the company in 1948. At 41, Linsi Snyder took over the reins of the family business in 2017 and is America's youngest billionaire. Since becoming president of In-N-Out in 2010, Snyder has expanded In-N-Out to three new states: Texas, Oregon, and Colorado.
