Global email marketing in 2020
Slow growth rates are a clear sign that email senders are struggling to achieve decent click-through rates (CTRs).industry
According to industry estimates, it costs between 1 and 8 paise to send to a single email sender. So, if someone sends a mailer to a database of around 5,000 users, it will cost between Rs 50 and Rs 4,00. Typical mobile SMS sending charges are around 8 to 12.5 paise. Interestingly, WhatsApp is still the most expensive means of communication. Business-driven costs 48 paise and user-driven costs 29 paise. Sonia Khurana, COO, Digitas India
Interestingly, according to Statista, around 306 billion emails were sent and received every day around the world in 2020. This is predicted to increase to over 376 billion emails per day by 2025. Additionally, in December 2018, 43% of emails opened were via mobile. The open share of desktop email clients decreased to 18%, with webmail accounting for 39%. According to Surbhi Juneja, director of strategy and growth at WebEngage, brands should also consider other factors such as open rates, conversion rates, and overall ROI when evaluating the performance of their email campaigns. Yes,” he added.
According to WebEngage's recent report on precision marketing, the best time for email communication in India is between 12pm and 4pm, when you can expect 30% conversion. The report also states that contextually personalized email campaigns resulted in an average open rate of 18.61% and an average conversion rate of 2.98%.
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Notably, the iPhone email app was the most popular email client in 2018, with an open rate of 29%, followed by Gmail in second place at 27%. Since data protection legislation is not yet in force and neither is the General Data Protection Regulation (GDPR), brands are mostly left spamming users with too much information. “A low CTR can indicate that your email is not resonating with your audience. This can be due to poor email design, irrelevant content, or It could be the right targeting, etc. And even if everything else is done right, if the timing is not right, it may not be of any use,” Juneja explained.
Needless to say, a consent-seeking culture is slowly starting to creep into the Indian market. Industry experts believe it's important for brands to ask for consent before privacy becomes a reality. “Not only does this keep you out of your customers' spam folders, but it also helps improve your email marketing performance and build trust with your customers,” Rahman said.
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