Ben Brownlee, former chief customer officer at Gong and vice president of global customer success at Blackbaud, has joined SOCi Inc., a leader in digital marketing for multi-location companies, as chief customer officer. Mr. Brownlee's move represents a significant addition to SOCi's leadership team, bringing more than 20 years of his expertise in customer success and digital marketing innovation.
Mr. Brownlee's extensive experience includes a distinguished tenure at Gong where he led the customer journey and nearly 20 years at Blackbaud, where he helped the company grow into a billion dollar organization. Contributed. His role at SOCi is aimed at driving the company's commitment to delivering an outstanding client experience and solidifying its position in the market as a pioneer in CoMarketing Cloud solutions.
Strategic leadership for customer success
At SOCi, Ben Brownlee bridges the gap between product development, marketing and customer engagement, ensuring a seamless journey for clients using the CoMarketing Cloud platform. His focus will be on improving the customer experience, driving revenue through service monetization, and expanding SOCi's market presence. CEO Afif Khoury has expressed confidence in Brownlee's ability to leverage their expertise to grow SOCi and deliver unparalleled value to customers.
innovative future vision
Brownlee was drawn to SOCi for its innovative approach to marketing technology and commitment to simplifying the technology stack for customer success. He plans to leverage the platform's extensive data and insights to drive significant outcomes for his clients. Brownlee's strategic vision is expected to play a key role in maintaining his SOCi's momentum in the digital marketing automation space and driving the company's growth.
Expanding your leadership team
SOCi's recent leadership expansion includes industry veterans such as Ed Calnan, Falk Gottlob, Adam Rochkind and Jennifer Gause, demonstrating the company's commitment to excellence and innovation. Mr. Brownlee's appointment largely follows his recognition of SOCi at the G2 Annual Software Awards, highlighting the company's high customer satisfaction and cutting-edge marketing of his solutions.
This strategic addition to SOCi's leadership underscores the company's dedication to pushing the boundaries of digital marketing automation and customer success. With Brownlee at the customer-facing helm, SOCi is poised to enhance its service offerings, create greater value for customers, and solidify its position as a marketing pioneer in his technology field.
